jaya 999 Privacy Policy

1 Introduction and Scope

Welcome to the jaya 999 platform. This privacy policy applies to all users of jaya 999's online gaming and sports betting services. This document has been prepared in Bengali primarily with users in Bangladesh in mind.

By registering on our website, browsing it, or using any of our services, you are considered to have agreed to all the terms of this privacy policy. If you do not agree with any term, please refrain from using our services.

jaya 999 believes that respecting user privacy is the foundation of a trustworthy platform. We never sell your information as a product or use it for unnecessary purposes.

2 Data Collection

2.1 Information Collected at Registration

When you create an account on jaya 999, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (for identity verification)
• Preferred language and currency (Bangladeshi Taka)
• Username and password set at registration

2.2 Transaction and Financial Information

During deposit and withdrawal processes, we collect relevant transaction details. Records of every transaction made via bKash, Nagad, Rocket, Upay, and bank transfer are stored securely. We do not store full bank account numbers or card numbers on our servers.

2.3 Automatically Collected Information

When you browse our platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Pages visited and time spent on them
• Login and logout timestamps
• Referral source (where you came from)

2.4 Gaming Activity Information

Your play history, bet amounts, win/loss records, and bonus usage are stored. This information is used to ensure responsible gaming and to resolve any disputes.

3 Use of Data

jaya 999 uses collected information only for specific and legitimate purposes. The main purposes for which we use your data are described in detail below:

3.1 Account Management and Security

We use your registration information to verify your identity, prevent unauthorised access to your account, and manage OTP-based verification. Every login is monitored so that suspicious activity can be identified immediately.

3.2 Customer Support

Our 24/7 live chat and email support team uses your information to resolve your issues. Our team is always ready to assist in both Bengali and English.

3.3 Responsible Gaming

By analysing your gaming activity data, we can identify potentially problematic playing patterns. In line with our responsible gaming guidelines, if a user's playing pattern appears concerning, we may take the necessary steps.

3.4 Technical Improvement

We analyse anonymous statistics to improve the overall user experience. This analysis is carried out without revealing any individual's identity.

4 Data Storage and Security

To keep your personal information secure, jaya 999 uses industry-standard security technology. Our security framework is described below:

4.1 SSL Encryption

Our entire platform is SSL-secured. Every piece of data sent from your browser to our servers is transmitted in encrypted form, so third parties cannot read or alter it.

4.2 Data Retention Period

All data is stored for as long as your account is active. Even after an account is closed, some information may need to be retained for a specified period due to legal requirements. Unnecessary data is regularly deleted using secure methods.

4.3 Access Controls

Only authorised personnel among our staff can access user data. Every access is logged and reviewed through regular audits.

• Two-factor authentication for access to internal systems
• Regular security assessments and penetration testing
• Immediate user notification in the event of a data breach
• Encrypted backup management

5 Cookies and Tracking

jaya 999 uses cookies to provide a better browsing experience. Cookies are small text files stored on your device that help us remember your preferences.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and carry out security verification.
• Functional cookies: Remember your language preference, currency, and display settings.
• Analytical cookies: Generate anonymous statistics to understand which pages are used most.

5.2 Cookie Controls

You can block or delete cookies at any time from your browser settings. Please note that disabling essential cookies may cause some services to stop working correctly.

6 Sharing Data with Third Parties

jaya 999 does not sell or transfer your personal information to any third party for commercial purposes. However, data may be shared in the following limited circumstances:

6.1 Payment Processors

Only the information necessary to process a transaction is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay, and with the relevant banks for bank transfers.

6.2 Game Providers

Our platform includes games from various providers including Evolution, Pragmatic Play, PG Soft, and JILI. These providers receive access to the minimum information necessary to operate the games, but not a full personal profile.

6.3 Legal Obligations

Required information may be provided in response to a court order or a lawful request from a law enforcement agency. In such situations, we always try to provide only the minimum information necessary.

7 Your Rights

You have the following rights regarding your personal information. jaya 999 respects these rights and helps you exercise them:

7.1 Right to Access Your Data

You can request at any time to know what information we hold about you. We will provide a detailed account of that information within a reasonable time.

7.2 Right to Correct Your Data

If any of your stored information is incorrect, you can request a correction. You can change some information yourself from your account settings; for other cases, contact the support team.

7.3 Right to Request Deletion of Your Data

After closing your account, you can request that your data be deleted. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, use the "Unsubscribe" option at the bottom of any message or let our support team know directly. Please note that important account-related messages (such as transaction confirmations and security alerts) fall under a separate category and cannot be turned off.

8 Protection of Minors

All services on jaya 999 are for persons aged 21 or older only. We strictly ensure that minors cannot open an account or play games on our platform.

Age verification at the time of registration is mandatory. If we find that a minor has opened an account using false information, that account will be closed immediately and all balances will be forfeited.

We do not knowingly collect personal information from anyone under the age of 18. If you believe that a child's or teenager's information has accidentally entered our system, please contact us immediately.

9 Policy Changes

jaya 999 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• An alert message will be shown after you log in to the platform
• The "Last Updated" date at the top of this page will change

Continuing to use the platform after any changes will be taken as your acceptance of the new policy. We recommend that you visit this page regularly.

To learn more about other policies related to our services, visit our jaya 999 about page, which contains detailed information about our services.

10 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our dedicated privacy team is ready to assist with any data-related matter.

Our support channels are active 24 hours a day, 7 days a week. Assistance is available in both Bengali and English.

For quick answers to common questions, visit our FAQ section, where many common questions are already answered.