jaya 999 Terms and Conditions

These Terms and Conditions ("Terms") serve as a legal agreement between the company operating the jaya 999 platform ("Company") and any user ("Member"). By browsing the website, registering an account, or participating in any game or betting service, the Member is automatically considered to have agreed to these Terms.

jaya 999 reserves the right to change or amend these Terms at any time. Continuing to use the service after any change is considered acceptance of the amended Terms. It is therefore the Member's responsibility to check this page regularly.

2.1 Registration Requirements

To open an account at jaya 999, the Member must be 21 years of age or older and legally capable of using this service. All information provided at the time of registration must be accurate, complete, and kept up to date. The Company reserves the right to cancel any account created with false information at any time.

2.2 One Account Policy

Each person may hold only one account. Opening multiple accounts under the same name, or using the same device, IP address, or payment method is strictly prohibited. If this rule is violated, all associated accounts will be suspended or cancelled and any deposited funds may be forfeited.

2.3 Account Security

It is entirely the Member's responsibility to keep their account password and login details confidential. Login details must not be shared with anyone. Any unauthorised access to the account must be reported to the customer service team immediately. The Company will not be liable for any financial loss resulting from the Member's own negligence.

2.4 Identity Verification (KYC)

For withdrawals or transactions above a certain amount, jaya 999 may request identity documents, proof of address, or other supporting documents from the Member. If the required documents are not submitted within the specified time, the account may be temporarily suspended.

3.1 Deposit Rules

The minimum deposit amount at jaya 999 is ৳200. Accepted deposit methods are: bKash, Nagad, Rocket, Upay, and bank transfer. Members must use a payment method registered in their own name. Deposits made through a third party are not accepted.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 5 to 30 minutes. Accepted withdrawal methods are: bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch-Bangla Bank, Islami Bank, BRAC Bank, and other national banks). Withdrawals will only be processed through the same method used for the deposit.

3.3 Bonus Wagering

If a bonus is accepted, the specified wagering requirement must be met before a withdrawal can be made. For example, the welcome bonus offers a 100% bonus up to a maximum of ৳8,000, and a wagering requirement of 20 times the bonus amount must be completed. If the deposit is ৳1,000, the bonus is ৳1,000, the balance becomes ৳2,000, and the wagering requirement is ৳1,000 × 20 = ৳20,000. Funds from the bonus cannot be withdrawn until the wagering requirement is completed.

4.1 Bonus Eligibility

Each bonus offer at jaya 999 has its own terms and conditions, which are clearly stated on the relevant offer page. It is the Member's responsibility to read those terms before claiming a bonus.

4.2 Bonus Abuse

If the bonus system is abused or any attempt is made to earn bonuses through manipulation, jaya 999 reserves the right to cancel that bonus and suspend the associated account. Claiming bonuses through multiple accounts is strictly prohibited.

4.3 Bonus Expiry

Each bonus has a specific validity period. If a bonus is not used within the specified time, it will be automatically removed. Expired bonuses cannot be recovered.

4.4 Special Promotions

Temporary or event-based promotional offers apply for a specified period only. Offers such as birthday rewards or refer-a-friend rewards apply only to accounts that have completed all verification steps.

5.1 General Gaming Policy

jaya 999 is committed to operating all games and betting activities fairly. Game outcomes are determined by a certified Random Number Generator (RNG), which ensures impartiality. If a technical error affects the outcome of a game, the Company reserves the right to void that round.

5.2 Betting Limits

Each game or betting market has set minimum and maximum bet limits, which are displayed in the game interface. Members may not place bets outside these limits.

5.3 Bet Cancellation Rules

A bet that has been confirmed generally cannot be cancelled. However, in sports betting, if an event is cancelled or postponed, the bet will be settled according to the applicable rules.

5.4 Technical Issues

If a game is interrupted mid-session due to a server error, internet disconnection, or other technical reasons, jaya 999 will review the state of that game and take appropriate action. In such situations, the Company's decision will be considered final.

The following activities are strictly prohibited on the jaya 999 platform:

• Any attempt to defraud, cheat, or harm other members
• Exploiting system vulnerabilities or technical errors to gain an unfair advantage
• Operating games through bots or automated software
• Using the platform for money laundering or any unlawful purpose
• Attempting to steal another member's account information
• Operating multiple accounts or using an account on behalf of a third party
• Making any comments or running campaigns that damage the reputation of the platform

Violating these rules will result in immediate account cancellation and the balance may be seized. In serious cases, the Company reserves the right to take legal action.

jaya 999's VIP programme is divided into five levels: Bronze, Silver, Gold, Platinum, and Diamond. Each level offers cashback at a set rate on weekly net losses. The maximum weekly cashback rates are: Bronze up to 0.3%, Silver up to 0.6%, Gold up to 0.9%, Platinum up to 1.2%, and Diamond up to 1.5%.

Weekly cashback is calculated at the applicable rate on the total net loss for the week (total losses minus total winnings). For example, if a Gold-level member's weekly net loss is ৳20,000, they will receive ৳20,000 × 0.9% = ৳180 in cashback.

Members move up to higher levels based on active play. For any details about VIP levels, please contact the customer service team.

jaya 999 is committed to responsible gaming. Members can set their own deposit limits, betting limits, or session limits. In accordance with the platform's responsible gaming guidelines, members can also apply for self-exclusion if needed.

Gambling addiction is a serious issue. If a member feels that their gaming habits are getting out of control, they should seek help immediately and make use of the platform's self-limit features. We always recommend playing for entertainment and within your own means.

jaya 999 gives the highest priority to protecting members' personal data. The detailed policy on how data is collected, stored, and used is set out in our Privacy Policy, which forms an integral part of these Terms.

Information provided at registration will be used only for managing membership, identity verification, payment processing, and compliance with applicable laws. Personal data is not sold to third parties.

All data is kept secure through SSL encryption. The Company maintains technical and administrative safeguards to ensure the security of members' information.

10.1 Contact Us

jaya 999 provides customer service in Bengali and English via live chat and email, 24 hours a day, 7 days a week. Direct support is available through live chat for any issues or questions.

10.2 How to Submit a Complaint

If you have a complaint, please contact the customer service team first. When submitting a complaint, include your account name, a detailed description, and the relevant date. Standard complaints will be resolved as quickly as possible.

10.3 Final Decision

In resolving disputes, the decision of jaya 999 management will be considered final, but that decision will only be made after reviewing all relevant information and evidence.

jaya 999 always strives to maintain service quality, but the Company will not be liable in the following situations:

• Any loss caused by the Member's internet disconnection
• Account details being compromised due to the Member's own negligence or carelessness
• Third-party technical issues that are not directly within jaya 999's control
• Unexpected technical errors that could not be resolved immediately

The Company commits to operating the service with integrity at all times and will try to resolve any issues promptly.

jaya 999 reserves the right to change, suspend, or discontinue any part of its service at any time. If a significant change is made, members will be informed as far in advance as possible.

A Member may close their account at any time, but all pending withdrawals must be completed before closing. Any bonus balance remaining at the time of account closure will be cancelled.

If the Company determines that an account has violated these Terms, it has the right to close that account without prior notice.

These Terms will be governed by the applicable laws of the Company's registered jurisdiction. Any dispute relating to these Terms will first be addressed through negotiation.

If any part of these Terms is found to be legally unenforceable, the remaining Terms will continue in full force and effect.